Frequently Asked Questions

Everything you need to know about your next fashion statement.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually range between 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Projekt Store garments?

To ensure longevity, we recommend washing most items in cold water and hanging them to dry. Specific care instructions can be found on the inner label of each piece.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.